Can you trust your software vendor with critical data and applications that are sitting in a server at a remote location? The model offers numerous advantages—and some caveats as well. A dozen years ago, Gregory Bostick wouldn’t have considered buying business software that was installed and maintained off-site. “I would have said, if the internet gets up to the speed of a mainframe, it would be a great idea,” says the vice president of transportation with Pinnacle Foods Group. Six or seven years ago, when that goal was essentially reached, Bostick still had concerns about the level of vendor support for hosted software. Today, however, it’s a whole new ball game.
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